Fine print

Policies, returns & helpful stuff

Close-up of a red, stylized butterfly illustration with elongated wings.

  • At Hey Hazel, many items are made to order.

    Print-on-Demand Items
    Because these items are custom made, we do not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and a photo, and we’ll make it right.

    In-House Items
    Items designed and shipped by Hey Hazel may be returned within 14 days of delivery if unused and in original packaging. Return shipping costs are the responsibility of the customer.

    Final Sale
    Sale items and custom or personalized items are final sale.

    Questions or issues?
    Please reach out to us at hey@heyhazel.com — we’re always happy to help.

  • At Hey Hazel, your privacy matters. Here’s the simple version of how your information is handled.

    What We Collect

    When you place an order, sign up for emails, or contact us, we may collect basic information like:

    • Your name and email address

    • Shipping and billing details

    • Payment information (processed securely by third parties — we never store your credit card details)

    How We Use It

    We use your information to:

    • Process and ship your orders

    • Communicate with you about purchases or questions

    • Send occasional emails if you’ve opted in

    That’s it. We only use your information to run Hey Hazel.

    Third-Party Services

    We use trusted partners to help operate the shop, including:

    • Squarespace (website + checkout)

    • Payment processors (such as Stripe or PayPal)

    • Print-on-demand partners (like Printful)

    • Email platforms (only if you subscribe)

    They only receive what’s needed to do their job and are required to keep it secure.

    Sharing Your Information

    We do not sell or share your personal information for marketing purposes.

    Cookies

    Our site may use cookies to improve your experience and understand site traffic. You can adjust cookie settings in your browser at any time.

    Your Rights (Including California Residents)

    • You may request access to, correction of, or deletion of your personal information.

    • You can unsubscribe from emails anytime.

    • We do not sell personal information, including under California’s CCPA.

    Updates

    This policy may be updated occasionally. Any changes will be posted here.

    Questions?

    Reach out anytime at hey@heyhazel.com — happy to help.

  • Welcome to Hey Hazel. By using this website or placing an order, you agree to the terms below.

    Products & Orders

    Many items sold through Tina Sims Studio are made to order. Please review product details carefully before purchasing. Colors may vary slightly due to screen settings and the handmade nature of our work.

    We reserve the right to refuse or cancel an order at any time due to errors, availability issues, or suspected fraud.

    Pricing & Payment

    All prices are listed in U.S. dollars unless otherwise noted. Payment is processed securely through third-party providers. We do not store payment details.

    Shipping

    Shipping times vary by product and fulfillment method. Estimated delivery times are provided when available but are not guaranteed. Hey Hazel is not responsible for delays caused by carriers, customs, or incorrect shipping information provided at checkout.

    Returns & Refunds

    Please refer to our Returns & Refunds policy for details on returns, replacements, and final sale items.

    Intellectual Property

    All artwork, designs, illustrations, and content on this site are the property of Hey Hazel and may not be copied, reproduced, or used without permission.

    Limitation of Liability

    Hey Hazel is not liable for any indirect or incidental damages resulting from the use of this website or products purchased through it.

    Changes to These Terms

    We may update these terms from time to time. Any changes will be posted on this page.

    Questions?

    If you have questions about these terms, feel free to reach out at hey@heyhazel.com.

  • Made-to-Order Items

    Most of our products are made just for you. Because of this, production times vary slightly and some items are final sale. This ensures each piece is unique and created with care.

    Where do you ship?

    I currently ship within the United States and Canada.

    How long will my order take to ship?

    Most orders are made to order and ship within the timeframe listed on the product page. You’ll get tracking info once your order is on the way.

    Do you accept returns or exchanges?

    Some items are final sale due to their custom nature. Please see the Returns & Refunds section for full details.

    Can I change or cancel my order?

    If your order hasn’t entered production yet, I’ll do my best to help. Please reach out as soon as possible.

    Will the colors look exactly the same in person?

    Colors may vary slightly depending on your screen and the printing process. Small variations are normal.

    Are your designs original?

    Yes — all artwork is hand-illustrated by Tina Sims and created with care.

    How can I contact you?

    Email me anytime at hey@heyhazel.com. I usually respond within 1–3 business days.

  • I love working with brands, makers, and fellow creatives! If you’re interested in:

    • Custom designs tailored to your project

    • Wholesale orders of my products

    • Licensing my artwork for your products

    Please reach out at hey@heyhazel.com. I’m happy to chat about ideas, pricing, and next steps.