Fine print

At Hey Hazel, many items are made to order. Since we're a very small shop, we also personally hand-check every blanket and enamel pin for quality before it leaves our hands.

• Art Prints, Pillows, & Tea Towels (Made to Order): Because these items are custom-made by our printing partners, we do not accept returns or exchanges. If your order arrives damaged, please contact us within 14 days of delivery with your order number and a photo, and we’ll make it right.

• Blankets & Enamel Pins (Shipped from Hey Hazel): Since we only sell brand new items in limited quantities, we are unable to accept returns or exchanges. If your package arrives damaged during transit, contact us within 14 days with photos so we can resolve it.

• Lost or Stolen Packages: Please monitor your tracking closely. If your package is marked "delivered" but you haven't received it, you must file a claim directly through UPS or USPS. We are always happy to help guide you through that process!

• Final Sale: Sale items and personalized goods are final sale.

At Hey Hazel, your privacy matters. Here is how your information is handled.

• What We Collect: When you place an order, sign up for emails, or contact us, we collect basic information like your name, email address, shipping/billing details, and payment information. (Payment is processed securely by third parties—we never see or store your credit card details).

• How We Use It: We only use your information to run Hey Hazel. This includes processing and shipping your orders, communicating with you about your purchases, and sending occasional emails if you have opted in.

• Third-Party Services: We use trusted partners to help operate the shop. They only receive the exact data needed to do their job and are required to keep it secure. These include:

  • Squarespace (Our website host and checkout system)

  • Payment Processors (Such as Stripe or PayPal)

  • Print-on-Demand Partners (To print and ship your art prints, pillows, and towels)

  • Shipping Carriers (Such as USPS or UPS, to deliver your blankets and pins)

  • Email Platforms (Only if you subscribe to our newsletter)

• Sharing Your Information: We do not sell or share your personal information with anyone for marketing purposes.

• Cookies: Our site uses cookies to improve your browsing experience and understand site traffic. You can adjust cookie settings in your browser at any time.

• Your Rights: You may request access to, correction of, or deletion of your personal information at any time. You can unsubscribe from our emails instantly using the link at the bottom of any message. We do not sell personal information, including under California’s CCPA.

• Updates: This policy may be updated occasionally. Any changes will be posted on this page.

Questions? Reach out anytime at hey@heyhazel.co — happy to help.

Welcome to Hey Hazel. By using this website or placing an order, you agree to the terms below.

• Products & Orders: Many items sold through Hey Hazel are made to order. Please review product details carefully before purchasing. Colors may vary slightly due to screen settings and the handmade nature of our work. We reserve the right to refuse or cancel an order at any time due to errors, availability issues, or suspected fraud.

• Pricing & Payment: All prices are listed in U.S. dollars. Payment is processed securely through third-party providers. We do not store your credit card or payment details.

• Shipping: Shipping times vary by product and fulfillment method. Items may ship separately and arrive in multiple packages. Estimated delivery times are provided when available but are not guaranteed. Hey Hazel is not responsible for delays caused by carriers or incorrect shipping information provided at checkout.

• Returns & Refunds: Please refer to our Returns & Refunds policy for specific details on returns, replacements, and final sale items.

• Intellectual Property: All artwork, designs, illustrations, and content on this site are the property of Hey Hazel and may not be copied, reproduced, or used without explicit written permission.

• Limitation of Liability: Hey Hazel is not liable for any indirect or incidental damages resulting from the use of this website or products purchased through it.

• Changes to These Terms: We may update these terms from time to time. Any changes will be posted on this page.

Questions? If you have questions about these terms, feel free to reach out at hey@heyhazel.co.

Made-to-Order Items

Most of our products are made just for you. Because of this, production times vary slightly and some items are final sale. This ensures each piece is unique and created with care.

Where do you ship?

I currently ship within the United States and Canada.

How long will my order take to ship?

Most orders are made to order and ship within the timeframe listed on the product page. You’ll get tracking info once your order is on the way.

Do you accept returns or exchanges?

Some items are final sale due to their custom nature. Please see the Returns & Refunds section for full details.

Can I change or cancel my order?

If your order hasn’t entered production yet, I’ll do my best to help. Please reach out as soon as possible.

Will the colors look exactly the same in person?

Colors may vary slightly depending on your screen and the printing process. Small variations are normal.

Are your designs original?

Yes — all artwork is hand-illustrated by Tina Sims and created with care.

How can I contact you?

Email me anytime at hey@heyhazel.co. I usually respond within 1–3 business days.

I love working with brands, makers, and fellow creatives! If you’re interested in:

• Custom designs tailored to your project

• Wholesale orders of my products

• Licensing my artwork for your products

Please reach out at hey@heyhazel.co. I’m happy to chat about ideas, pricing, and next steps.